Support & Service
After-Sales Support & Customization
From the first consultation to spare parts years later, our food machine after-sales support keeps your line running.
How we support your order
A simple four-step path from inquiry to running line.
Consultation
Tell us your product, capacity and target market — we map the right machine or line.
Solution & quote
Our export team replies with a custom specification and quote, usually within 24 hours.
Build & install guidance
Factory-built to your layout, with remote install and commissioning guidance.
Spare parts & support
24-hour response and spare-parts supply from our export team for the life of the machine.
Machine customization
Most machines are built to your capacity and layout — from 50 kg/h pilot lines to 500 kg/h+ plants. We adjust throughput, material grades, control level (manual, semi-auto, fully-auto or smart/IoT) and footprint to fit your facility.
- Capacity 50–500 kg/h and beyond
- Food-grade SS304 contact surfaces
- Manual → fully-automated lines
- Layout drawing review before production
Buyer Questions
Support FAQs
What is the lead time for your food machines?
Lead time is 1 week to 1 month, depending on model and customization scope.
Do you provide customization?
Yes. Most machines are built to your capacity and layout — from 50 kg/h pilot lines to 500 kg/h+ plants.
What are your payment and shipping terms?
T/T payment; sea or air freight worldwide. We ship from Qingdao (100 km) or Rizhao (70 km) port.
Do you provide after-sales support?
Yes — 24-hour response, spare parts supply, and remote guidance from our export team.
Catalogue downloads
Product catalogues by category — download the 2023 editions to plan your line.
Line videos
See the machines running. More on our YouTube channel.
Where to meet us
We exhibit at major food-technology shows across our target markets.